Privacy Policy

Last updated: January 30, 2026

1. Data Controller

Glintlog is operated by Caio Ricciuti, a self-employed professional (autónomo) registered in Spain.

Contact: c.ricciuti@glintlog.com

2. Information We Collect

We collect minimal information necessary to provide our services:

  • License Purchase: Name, email address, and company name when you request a license
  • Support Communications: Any information you provide when contacting us
  • Website Analytics: We do not use cookies or tracking scripts on this website

3. How We Use Your Information

We use your information to:

  • Process and deliver your license
  • Send license-related communications (activation, renewal reminders)
  • Provide customer support
  • Comply with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your data based on:

  • Contract Performance: Processing necessary to deliver your license and provide support
  • Legal Obligation: Processing required by Spanish tax and commercial law
  • Legitimate Interest: Improving our services based on aggregated, anonymized feedback

5. Data Retention

We retain your data for:

  • Active licenses: Duration of the license plus 1 year
  • Financial records: 6 years as required by Spanish law
  • Support communications: 2 years after last contact

You may request early deletion of non-legally-required data at any time.

6. Third-Party Services

We use the following third-party services:

7. Your Data on Self-Hosted Glintlog

Important: Glintlog is self-hosted software. When you run Glintlog on your infrastructure:

  • All log data stays on YOUR servers
  • We have NO access to your logs, traces, or application data
  • You are the data controller for any data processed by your Glintlog instance
  • Your organization's privacy policy applies to data you collect

8. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Portability: Receive your data in a structured format
  • Objection: Object to processing based on legitimate interest
  • Restriction: Request limited processing of your data

To exercise these rights, email c.ricciuti@glintlog.com. We will respond within 30 days.

9. Cookies

This website does not use cookies or similar tracking technologies. We do not track your browsing behavior or use analytics services.

10. International Transfers

Your data may be processed by third-party services (Resend) with servers outside the EU. These services comply with GDPR through Standard Contractual Clauses (SCCs) or equivalent safeguards.

11. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email to active license holders. The "Last updated" date at the top indicates when this policy was last revised.

12. Contact & Complaints

For privacy-related inquiries or to exercise your rights:

Email: c.ricciuti@glintlog.com

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

View Terms of Service →